In the fall of 1999, the SuperLetter Team was approached by the British Forces Post Office to discuss using the SuperLetter service to replace an existing hybrid mail service called e-Bluey. First conceived of by Brigadier Barry Cash, Chief Executive of the British Forces Post Office and implimented by Royal Mail as Relay One, SuperLetter was to provide the software and service that greatly enhanced the existing system. After the launch of the SuperLetter powered e-Bluey, the service, although initially off to a slow start began to gain a loyal following and increasing popularity and in 2001 won the World Mail Award in 2001 beating out makor entiries from USPS and DHL. The first"war time" test was during initial deployment to Afghanistan and the system proved itself as rugged, dependable and effective.
The real trial by fire however was the initial invasion of Iraq and BFPO was tasked with delivering over a¼million letters per month to and from British Troops, family and friends. (often within hours or days- not weeks). The service worked brilliantly and ensured that e-Bluey would remain firmly entrenched for British Forces Personnel.
Today e-Bluey is considered an extremely important communications service for British Forces and their Family and Friends and continues to expand it's reach and capabilities. Averaging a million vistors annually e-Bluey now accounts for over 50% of the letters sent between British Forces and their family and friends.
How It Works:
Under the British Ministry of Defence regulations family and friends ANYWHERE in the world can send e-Blueys to British Forces Personnel serving in any Operatioal Theatre and British Forces Personnel in Operational Theatres around the Globe can send e-Blueys to family and friends in the UK, Northern Ireland or on British Forces bases in Germany.
To send an e-Bluey users only need Internet Accesss and an e-Bluey account created at www.bfpo.org.uk . Once the account is created and the necessary sender details are entered, an address book is created to store recipient information. Once stored this information enables users to log into their accounts and compose compose and send e-Blueys. These e-Blueys are automatically directed to the appropriate destination where they are downloaded and printed fot delivery to the designated recipients. Currently, e-Blueys can be sent to Operational Theatres in Afghanistan , Belize, Bosnia, Canada, Cypress, the Falklands, Iraq,, Kenya, Nepal, plus depoyed British Navy Ships.The actual letters are delivered directly to the Units.
All transmitted correspondence is highly secure.
Data Return, a world-class hosting facility on a Level Three Fiber Backbone maintains SuperLetter’s web server and SQL database server in Dallas, TX. Provide 24/7 monitoring. n Servers are located behind a complex switching system offering virtual IP addressing and comprehensive Intrusion Detection.
SuperLetter offers Bank Level Security by using 128 bit VeriSign SSL encryption when transmitting data. Downloaded print files are stored in MS-Access database Archive files which are protected by a dynamically generated password and then zipped into encrypted Cab files. Print files are then transferred over the Internet. The print program uses the same algorithm to calculate the password and open the archived file. The password is never transferred over the Internet, and since the file is zipped, it is a binary file and not humanly readable.
Even the printiner/mailers are integrated units that ensure complete privacy.