Frequently Asked Question
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This can be caused by your ISP or your computer security settings. Some ISPs do not recognise that you are typing a letter on e-bluey and the software assumes that the connection is inactive. It will automatically disconnect to reduce your telephone bills. The best way to avoid this happening is to compose your letter offline, using the e-bluey QLW. This is a small application we have developed for this purpose. The QLW allows you to compose e-blueys off-line, and then connect to the Internet to send them to the Superletter server. To download the QLW click here.
Alternatively you can write your letter using a word processor, then connect to the Internet (your e-bluey account), select the person you wish to correspond with from your 'Address Book', select Compose E-bluey, cut and paste your letter from your word processor into the 'Text Box' of the e-bluey and select continue. |
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| BFPO |
View All FAQ in one PDF File. (more) |
| BFPO |
Who is entitled to use the service? (more) |
| BFPO |
How do I open an account? (more) |
| BFPO |
Do I require an e-mail address to use the service? (more) |
| BFPO |
How do I enter a recipient? (more) |
| BFPO |
How do I write an e-bluey? (more) |
| BFPO |
How do I change my personal details and password? (more) |
| BFPO |
I have forgotten my password, what do I do? (more) |
| BFPO |
How do I change my e-mail address? (more) |
| BFPO |
How many pages of text can I send? (more) |
| BFPO |
How long does it take to deliver an e-bluey? (more) |
| BFPO |
What is the Delivery Status feature? (more) |
| BFPO |
How can I check the delivery status of an e-bluey? (more) |
| BFPO |
Why does an e-bluey take longer to arrive than an e-mail? (more) |
| BFPO |
Is there a limit to the number of e-blueys that I can send each day? (more) |
| BFPO |
Can you provide me with a BFPO number for a serviceman or woman? (more) |
| BFPO |
Can I write to BFPO numbers not listed? (more) |
| BFPO |
Can I send an e-bluey anonymously? (more) |
| BFPO |
Can I use e-bluey to contact my bank or other commercial company? (more) |
| BFPO |
Can I send a digital photo via e-bluey? (more) |
| BFPO |
I can not seem to use e-bluey with my Apple Mac. (more) |
| BFPO |
How can I reduce my online internet charges? (more) |
| BFPO |
My connection disconnects (times out) before I finish my letter. What do I do? (more) |
| BFPO |
What happens if my connection is cut whilst I am composing an e-bluey? (more) |
| BFPO |
When I register a BFPO address the confirmation screen shows this as GB. Why? (more) |
| BFPO |
Can I find a Pen Pal through e-bluey? (more) |
| BFPO |
Who are BoxHappy.com? (more) |
| BFPO |
I have a problem with conventional mail. Who can help me? (more) |
| BFPO |
Changing a Recipient Address. (more) |
| BFPO |
Notification of an incoming e-Bluey (more) |
| BFPO |
How do I enter a recipients military address? (more) |
| BFPO |
Having difficulty registering or logging in (more) |
| BFPO |
Can I send an e-bluey to a German Civilian Address from an operational area. (more) |
| BFPO |
My e-bluey has reached Stage 3 but my recipient has not received the letter. (more) |
| BFPO |
What is e-bluey? (more) |
| BFPO |
What size digital photos can I insert in my e-bluey? (more) |
| BFPO |
Why are some BFPO numbers missing? (more) |
| BIZ |
FAQ Information for Powered by SuperLetter Sites (more) |
| MOTOMAIL |
Do I require an e-mail address to use the service? (more) |
| MOTOMAIL |
How do I delete an address in my address book? (more) |
| MOTOMAIL |
Who is entitled to use MotoMail? (more) |
| MOTOMAIL |
How do I open an account? (more) |
| MOTOMAIL |
How do I enter a recipient's address details? (more) |
| MOTOMAIL |
How do I write a MotoMail? (more) |
| MOTOMAIL |
How do I change my personal details and password? (more) |
| MOTOMAIL |
I've forgotten my password, what do I do? (more) |
| MOTOMAIL |
How do I change my e-mail address? (more) |
| MOTOMAIL |
How long does it take to deliver a MotoMail? (more) |
| MOTOMAIL |
What is the Delivery Status feature? (more) |
| MOTOMAIL |
How can I check the delivery status of a MotoMail? (more) |
| MOTOMAIL |
Why does a MotoMail take longer to arrive than an e-mail? (more) |
| MOTOMAIL |
Is there a limit to the number of MotoMails that I can send each day? (more) |
| MOTOMAIL |
Can you provide me with a Unit Number for a serviceman or woman? (more) |
| MOTOMAIL |
Can I write to Unit Numbers not listed? (more) |
| MOTOMAIL |
Can I send a MotoMail anonymously? (more) |
| MOTOMAIL |
Can I send a photo or image via MotoMail? (more) |
| MOTOMAIL |
I can't seem to use MotoMail with my Apple Mac. (more) |
| MOTOMAIL |
How can I reduce my online internet charges? (more) |
| MOTOMAIL |
My connection disconnects (times out) before I finish my letter. What do I do? (more) |
| MOTOMAIL |
My motoMail has been in stage 1 or 2 for more than 24 hours? (more) |
| MOTOMAIL |
I received a notice stating that my account is expired/going to expire in 7 days. (more) |
| MOTOMAIL |
I need to change my title, address details or I want to change my password , or I miss spelled (name,e-mail, hometown.). (more) |
| MOTOMAIL |
My family members address is not on the MotoMail website, he is in the army/navy/airforce? (more) |
| MOTOMAIL |
What is the maximum size of a Photo I may use for the PhotoMail feature? (more) |
| MOTOMAIL |
How do I enable the PhotoMail feature for my MotoMail account? (more) |
| MOTOMAIL |
I am trying to enable PhotoMail, but the button to enable it is not in the drop down window. (more) |
| MOTOMAIL |
I am having trouble running my Quick Letter Writer(QLW) program. (more) |
| MOTOMAIL |
My MotoMail account say it is taking 8 hrs to print, did I do something wrong? Does stage 3 mean the letter was delivered? (more) |
| MOTOMAIL |
I was typing my letter, and when I clicked send my letter was lost and never sent. (more) |
| MOTOMAIL |
I was wondering if service members can use MotoMail to write back to their loved ones. (more) |
| MOTOMAIL |
How do I edit a recepients address, change rank? (more) |
| MOTOMAIL |
I can't log on, it keeps saying I'm timed out (more) |
| PBLUEY |
Frequently Asked Questions PDF Version (more) |
| PBLUEY |
How many pages of text can I send? (more) |
| PBLUEY |
How long does it take to deliver a pay-bluey? (more) |
| PBLUEY |
What is the Delivery Status feature? (more) |
| PBLUEY |
How can I check the delivery status of a pay-bluey? (more) |
| PBLUEY |
Why does a pay-bluey take longer to arrive than an e-mail? (more) |
| PBLUEY |
Is there a limit to the number of pay-blueys that I can send each day? (more) |
| PBLUEY |
Can you provide me with a BFPO number for a serviceman or woman? (more) |
| PBLUEY |
Can I write to BFPO numbers not listed? (more) |
| PBLUEY |
n I send a pay-bluey anonymously? (more) |
| PBLUEY |
Can I use pay-bluey to contact my bank or other commercial company? (more) |
| PBLUEY |
Can I send a photo or image via pay-bluey? (more) |
| PBLUEY |
I can?t seem to use pay-bluey with my Apple Mac. (more) |
| PBLUEY |
How can I reduce my online internet charges? (more) |
| PBLUEY |
My connection disconnects (times out) before I finish my letter. What do I do? (more) |
| PBLUEY |
What happens if my connection is cut whilst I am composing a pay-bluey? (more) |
| PBLUEY |
When I register a BFPO address the confirmation screen shows this as GB. Why? (more) |
| PBLUEY |
Can I find a pen pal through pay-bluey? (more) |
| PBLUEY |
I have a problem with conventional mail. Who can help me? (more) |
| PBLUEY |
Notification of an incoming pay-bluey. (more) |
| PBLUEY |
Who are Flowers By Post? (more) |
| PBLUEY |
Who are Dontforgetyourcard.com (DFYC)? (more) |
| PBLUEY |
Who are BoxHappy.com? (more) |
| PBLUEY |
Why does the Flowers by Post link not appear in my address book? (more) |
| PRISM |
Frequently Asked Questions PDF Version (more) |
| SL |
View All FAQ in one PDF File. (more) |
| SL |
Who is entitled to use the service? (more) |
| SL |
Do I require an e-mail address to use the service? (more) |
| SL |
How do I open an account? (more) |
| SL |
How do I credit my account balance? (more) |
| SL |
How do I enter a Recipient? (more) |
| SL |
How do I write a SuperLetter? (more) |
| SL |
What is the Delivery Status feature? (more) |
| SL |
How can I check the delivery status of a SuperLetter? (more) |
| SL |
How do I change my personal details and/or password? (more) |
| SL |
I?ve forgotten my password, what do I do? (more) |
| SL |
How do I change my e-mail address? (more) |
| SL |
How do I change Recipient details? (more) |
| SL |
How many pages of text can I send? (more) |
| SL |
How long does it take to deliver a SuperLetter? (more) |
| SL |
Why does a SuperLetter take longer to arrive than an e-mail? (more) |
| SL |
Is there a limit to the number of SuperLetters that I can send each day? (more) |
| SL |
Can I write to Recipients at Country not listed? (more) |
| SL |
Can I send a SuperLetter anonymously? (more) |
| SL |
Can I use SuperLetter to contact my bank or other commercial company? (more) |
| SL |
Can I send a photo or image via SuperLetter? (more) |
| SL |
I can?t seem to use SuperLetter with my Apple Mac.
(more) |
| SL |
My connection disconnects (times out) before I finish my letter. What do I do? (more) |
| SL |
What happens if my connection is cut whilst I am composing a SuperLetter?
(more) |
| SL |
What is PhotoMail? (more) |
| SL |
How do I enable PhotoMail? (more) |
| SL |
Where can I view PhotoMail end-product samples? (more) |
| SL |
Am I limited to a font and size? (more) |
| SL |
What design features does PhotoMail have? (more) |
| SL |
Can I cut and paste from MS word? (more) |
| SL |
What are the mechanical specifications, Image and Copy Area? (more) |
| SL |
Can I create a direct Mail campaign using PhotoMail? (more) |
| SL |
What is the maximum pieces I can send?
(more) |
| SL |
Is their a minimum order? (more) |
| SL |
Can I upload my mailing List? (more) |
| SL |
Can I ?Group? my Address Book entries? (more) |
| SL |
Can I send out the same PhotoMail to my mailing List? (more) |
| SL |
Does PhotoMail have personalization capabilities? (more) |
| SL |
How do I add a photo? (more) |
| SL |
How big can the photo be? (more) |
| SL |
What will have happen if my photo is too big? (more) |
| SL |
What will happen if my photo does not fill the image area? (more) |
| SL |
Am I limited to a horizontal photo or can it be vertical also? (more) |
| SL |
What type of photo file is required? (more) |
| SL |
How do I add a Signature, can I change signature at anytime?
(more) |
| SL |
How do I add a Logo, can I change logo at anytime? (more) |
| SL |
How do I add a Stamp Indicia? (more) |
| SL |
What is a stamp Indicia? (more) |
| SL |
How do I Import a List of Recipients? (more) |
| SL |
How safe is my Mail list on the SuperLetter Server? (more) |
| SL |
Can I output a sample to review before sending? (more) |
| SL |
Where Can I down load the user guide? (more) |
| USARMY |
Do I require an e-mail address to use the service? (more) |
| USARMY |
How do I delete an address in my address book? (more) |
| USARMY |
How do I open an account? (more) |
| USARMY |
How do I enter a recipient's address details? (more) |
| USARMY |
How do I write a HooahMail ? (more) |
| USARMY |
How do I change my personal details and password? (more) |
| USARMY |
I've forgotten my password, what do I do? (more) |
| USARMY |
How do I change my e-mail address? (more) |
| USARMY |
How long does it take to deliver a Letter? (more) |
| USARMY |
What is the Delivery Status feature? (more) |
| USARMY |
How can I check the delivery status of a Letter? (more) |
| USARMY |
Why does a HooahMail take longer to arrive than an e-mail? (more) |
| USARMY |
Is there a limit to the number of HooahMails that I can send each day? (more) |
| USARMY |
Can you provide me with a Unit Number for a serviceman or woman? (more) |
| USARMY |
Can I write to Unit Numbers not listed? (more) |
| USARMY |
Can I send a HooahMail anonymously? (more) |
| USARMY |
Can I send a photo or image ? (more) |
| USARMY |
How can I reduce my online internet charges? (more) |
| USARMY |
My connection disconnects (times out) before I finish my letter. What do I do? (more) |
| USARMY |
My letter has been in stage 1 or 2 for more than 24 hours? (more) |
| USARMY |
I received a notice stating that my account is expired/going to expire in 7 days. (more) |
| USARMY |
I need to change my title, address details or I want to change my password , or I miss spelled (name,e-mail, hometown.). (more) |
| USARMY |
What is the maximum size of a Photo I may use for the PhotoMail feature? (more) |
| USARMY |
How do I enable the PhotoMail feature for my account? (more) |
| USARMY |
I am trying to enable PhotoMail, but the button to enable it is not in the drop down window. (more) |
| USARMY |
I am having trouble running my Quick Letter Writer(QLW) program. (more) |
| USARMY |
My account said it is taking 8 hrs to print, did I do something wrong? Does stage 3 mean the letter was delivered? (more) |
| USARMY |
I was typing my letter, and when I clicked send my letter was lost and never sent. (more) |
| USARMY |
I was wondering if service members can use HooahMail to write back to their loved ones. (more) |
| USARMY |
How do I edit a recepients address, change rank? (more) |
| USARMY |
I can't log on, it keeps saying I'm timed out (more) |
